Meet the Student Experience Team


The student experience team do a lot of the background work in the department, although you may never need to see them face to face, you’ll know their names by the end of your time at University. They will be sending you regular emails, telling you important information, advertising studies for students and making sure everything is running smoothly in the department. These are the people that you need to email if you have any queries about room changes, clashes in timetables, if you can’t make a practical or tutorial class, if you need to defer an exam for any reason and if you’re interested in helping out on open days.

To contact the team please email:


Dr Rachel Bird

Student Experience Assistant

I am a Student Experience Assistant in the Department of Psychology. I started in this role in July of this year, and I am very much enjoying the challenge and looking forward to meeting students in September. Since gaining my PhD in Classics in 2016, I have worked for the university in the College of Arts and Humanities as a Language Tutor, and I also had a part-time role as a teacher in a local private school. As a member of the Student Experience Team, I aim to enhance every student’s journey from fresher to graduate, so extremely happy to deal with any queries or problems. Outside of work I enjoy walking In Gower and the Brecon Beacons, and (weather permitting) I also enjoy the local beaches and some sea bathing! When not enjoying the great outdoors, I like to relax by reading and going to the cinema.


Mrs Eleanor Gregory

Student Experience Administrator

I manage the administration of MSc Programmes in the department (currently MSc Abnormal & Clinical Psychology, MSc Research Methods in Psychology and MSc Research Methods in Psychology & Cognitive Neuroscience). Act as a first point of reference for all MSc queries both from current and prospective students providing support for all aspects of the MSc Psychology programmes.

To provide professional and pastoral support to the students on a daily basis, to be the first point of contact for taught master students and staff interaction offering confidential pastoral support. Dealing sympathetically with enquires, complaints/grievances and ensuring matters are dealt with or referred to the appropriate person for resolution.

My passion outside work is my horses although I do not ride much anymore I do have 3 to care for and I support my daughter in her riding activities.


Mrs Beverley Jones

Student Experience Co-ordinator

I am involved in any matters concerning undergraduates and postgraduates including timetabling, student enrolment and induction; handbooks, assessment planners, maintenance of Blackboard; assessment and examination coordination; attending award/progression boards; recording and maintaining disability records; updating student records; approval of extenuating circumstances requests and monitoring student attendance.

As well as replying to student enquiries via email, I am more than happy to meet with any students who have any issues, whether personal or academic, to discuss any support that may be available. I am also the contact for students wishing to discuss options such as transferring degree programmes or who may have specific reasons and need to request to suspend their studies


I enjoy travelling and visiting new places. I also like a challenge such as trying to keep houseplants alive! Reading, crosswords, trying out new restaurants and ‘real ale’ are a few more interests I have.


Emma Knight

Student Experience Administrator

I am a Student Experience Administrator working alongside Rachel and the team, providing support across the academic year for both undergraduate and postgraduate students as well as academic staff. This includes assisting with new student enrolment and induction; Student support & administration – including year abroad students and exchange students; blackboard maintenance; examination administration and general administrative duties for both undergraduate and postgraduate programmes.

I joined the team just over a year ago however, being a Psychology Graduate from Swansea University I bring with me an understanding of the department from a student perspective. Prior to this I was based at the Bay Library down on Swansea University’s Bay Campus, assisting students with a wide range of queries ranging from the borrowing of Library materials to WiFi connections.

I am always happy to help with any queries – by phone, by email or in person – so please feel free to contact me if or when any issues arise.


Rachel Morris

Student Experience Team Lead

Rachel is the student experience team lead for Psychology and Public Health in the CHHS. Rachel has worked within the CHHS for 10 years and, as a team leader, Rachel supports her immediate team with great skill and compassion and makes the team feel supported and trust her leadership. Rachel is always positive and professional and leads through example and this feeds into a great team culture where she inspires others to follow and inspires academics with her positive proactive and welcoming approach.

Rachel loves spending time with her family and friends as well as keeping fit and is involved in generally cold and muddy fitness challenges raising money for charity!


Miss Shirley Toohey 

Student Experience Assistant

I work three days a week, Monday, Tuesday and Wednesday 8.00 a.m.-4.00 p.m.  I am an Administrative Assistant and provide help and advice to students as necessary via email or in person.  I am also involved in day-to-day paperwork concerning students, such as attendance monitoring and paperwork for pre and post examinations.  I am also involved in monitoring the Swansea Employability Awards with Chris Cardew.

Outside of work I enjoy gardening, reading, music, walking and swimming and enjoy travel, at the moment concentrating on Greek Islands.  I completed a History degree at Swansea Uni in 2010 with a special interest in Medieval History, although I do like Ancient History too – hence the Greek Islands(!)  As funds allow I would like to go to farther flung destinations.


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